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Overview

The client is a well-established telecom company with over 30 years of industry expertise, delivering end-to-end telecom services tailored to various customer needs. Their offerings include a modular commerce platform, consulting services, and omnichannel support for both digital and in-store retail experiences. Despite a strong reputation in wireless retail systems, inventory tracking, and telecom consultancy, the company faced significant challenges due to outdated systems and disconnected processes.

  • Industry Telecommunications
  • ERP Solutions Odoo ERP
  • Odoo Version V17
  • Modules Implemented Sales, Dashboard, Accounting, Purchase, Inventory, Expenses

Key Challenges Before Odoo ERP Implementation

Manual Recurring Billing

Recurring billing is central to telecom operations. The legacy system lacked automation, forcing manual data entry for subscription renewals and service charges—leading to inefficiencies and frequent errors.

Outdated Accounting System

The existing system couldn’t handle complex accounting needs like multi-currency transactions, real-time expense tracking, or accurate reporting. This resulted in delays and inaccuracies in financial decision-making.

Poor Reporting Capabilities

Decision-makers lacked real-time insights due to complex and delayed reporting formats. Business-critical data wasn’t easily accessible, hindering both daily operations and long-term strategy.

The Odoo ERP Advantage

Automated Subscription Billing

Odoo’s accounting and subscription modules enabled complete automation of recurring billing processes, reducing manual efforts and improving accuracy.

Integrated Inventory & Procurement

Real-time inventory visibility was achieved by integrating Odoo's Inventory, Sales, and Purchase modules—enhancing demand forecasting and ensuring seamless supply chain coordination.

Real-Time Custom Reports

Tailored dashboards gave executives access to real-time, user-friendly reports with actionable insights across locations and departments, enabling faster and smarter decision-making.

Why Choose Silver Touch?

At Silver Touch Technologies, a trusted Odoo Official Partner, we specialize in delivering customized ERP solutions that drive measurable business impact. Our certified Odoo experts understand industry-specific needs, especially in complex sectors like telecommunications, and help organizations navigate the digital shift with ease.

This transformation story is just one example of how we empower companies to automate processes, enhance visibility, and improve profitability.

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