Overview
A leading global manufacturer in the specialty materials sector set out to transform its product search experience. The organization’s existing keyword-based search system often failed to return relevant results, causing user frustration and low engagement levels. To overcome these challenges, the company deployed an AI-powered search solution built on a modern data platform. By leveraging Generative AI, Natural Language Processing (NLP), and Semantic Search, the initiative significantly enhanced the accuracy, speed, and overall experience of product discovery.
- Industry Specialty Materials Manufacturing
- Solutions Generative
Solution Highlights
Key Outcomes
60% reduction in product search time
80% boost in customer satisfaction
Higher engagement and conversion rates
Stronger product relevance through AI-driven, context-aware results
New opportunities for cross-selling and upselling
Conclusion
For manufacturers with extensive product catalogs, AI-driven search offers a powerful competitive edge. By combining advanced AI technologies with a solid data strategy, businesses can revolutionize how customers discover and interact with products.Smarter search is more than a convenience—it creates value at every stage of the customer journey. AI empowers faster decisions, deeper engagement, and improved business outcomes. In an era of rapid digital transformation, companies that adopt AI for product discovery will be best positioned to lead their industries.